We placed our second order a few weeks ago and actually received a thank-you email! When we received our order, we got another thank-you email! MK Socks goes above and beyond with their Customer Service. The quality of the stirrups is amazing too. My son is pretty rough on his socks, stirrups and cleats from stealing bases and sliding. We only needed new ones because he grew and needed a bigger size! MK Socks is the best!!!